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Tribunal Policies Repository

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What’s the point of this repository?

Transparency is vital to the operation of justice systems in a democracy.

Tribunal policies reflect how tribunals interpret and apply statutory, common/civil and constitutional law. They provide tribunal members, staff, parties, representatives and the public with guidance and explanations of how the tribunal does its work.

There are hundreds of tribunals across Canada, and thousands of tribunal policy instruments. Most policy instruments are specific to the statutory mandate of an individual tribunal, making them of limited interest for other tribunals. 

The purpose of this repository is to identify those policy instruments that are generic enough to be adapted and used by other tribunals. The aim is to use our collective wisdom to work more effectively, by not duplicating efforts in the development of policies. It is also to improve administrative justice by making it easy for tribunals to improve and build on work that others have already done. 

We have used the following criteria to include policies in this repository:

  • We have only drawn on policies from tribunals that have an adjudicative function in their mandate.
  • We have tried to identify policies that embody administrative justice values of accessibility, flexibility and informality. Policies which have a judicial justice tone or content have been left out.
  • We have tried to identify policies that other tribunals might easily copy, adapt, or consider when developing their own policy. 
  • We have not included tribunal rules of practice, forms or user guides, as these are generally too specific to the practices of individual tribunals to be of broader interest.
  • There are some instances where a policy has been selected not because of its unique interest, but just because it is typical. In other words, it is a good example of a standard approach that many other tribunals have also adopted.
  • There are some instances where the policy is one of a kind, and represents a novel approach that other tribunals have not adopted.

The repository is curated. There is an element of subjectivity in the selection. There are likely policies we have missed. We want this to be a living document. If you think there is a policy that meets the criteria above, and that should be included, please let us know by sending a message to CCAT at: info@ccat-ctac.org

List of Categories:

  1. Tribunal Operations/Registry
  2.  Charter or human rights challenges
  3. Dispute Avoidance and Resolution
  4. Hearings
  5. Reconsideration of Tribunal decisions
  6. Courts and Judicial Review
  7. Accessibility and Accommodation
  8. Services in an official language
  9. Representatives, Litigation Guardians/Designated Representatives and Support Persons
  10. Interveners, Third Parties and estates of deceased parties
  11. Damages, costs, fees and fee waivers, expenses
  12. Adjudicative Policies
  13. Public Accountability Policies
  14. Ethics
  15. Open Court Principle
Tribunal Operations/Registry

Policies relating to scheduling, postponement and adjournment, expedited processes,  virtual hearings, disclosure and will-say documents, post-hearing submissions and evidence, transcripts and hearing recordings, etc.

Tribunal Policy Link Description
Appeals Commission for Alberta Workers’ Compensation Adjournment Requests Sets out specific factors to be considered in deciding adjournment requests
Bureau des présidents des conseils de discipline Audiences à distance Express statement that virtual hearings can proceed without consent of the parties, as long as the tribunal and the parties have the technological means.
Comité de déontologie policière Guide du participant pour la tenue d’une audience à distance Detailed and user-friendly guide for participation in virtual hearings
Human Rights Tribunal of Ontario (Tribunals Ontario)

 

Tribunal des droits de la personne de l’Ontario (Tribunaux décisionnels Ontario)

Practice Direction on Requests to Expedite and Requests for an Interim Remedy

 

Directive de pratique sur les demandes de traitement expéditif d’une requête et demandes de mesure de réparation provisoire

Criteria regarding how the tribunal deals with requests to speed up proceedings or to grant interim remedies. The approach resembles interim injunctions in civil proceedings.
Human Rights Tribunal of Ontario (Tribunals Ontario)

 

Tribunal des droits de la personne de l’Ontario (Tribunaux décisionnels Ontario)

Practice Direction on Scheduling of Hearings and Mediations, Rescheduling Requests, and Requests for Adjournments

 

Directive de pratique sur la planification des audiences et des séances de médiations, demandes de changement de date et d’ajournement

Tribunal sets the date and is liberal with rescheduling requests, but strict with adjournments once the date is fixed.
Human Rights Tribunal of Ontario (Tribunals Ontario)

 

Tribunal des droits de la personne de l’Ontario (Tribunaux décisionnels Ontario)

Practice Direction on Recording Hearings

 

Directive de pratique relative à l’enregistrement des audiences

The HRTO does not generally record hearings. The practice direction discusses why and when exceptions are made.
Immigration and Refugee Board of Canada

 

Commission de l’immigration et du statut de réfugié du Canada

Guideline 6 – Scheduling and Changing the Date or Time of a Proceeding

Directives no 6 – Mise au rôle et changement de la date ou de l’heure d’une procédure

Sets out priorities for scheduling cases. Includes provisions for dealing with counsel who have taken on too many cases to be able to schedule efficiently.
Landlord and Tenant Board (Tribunals Ontario)

Commission de la location immobilière (Tribunaux décisionnels Ontario)

Practice Direction on Case Management Hearings

 

Directive de pratique sur des audiences de gestion des cas

Includes authority for tribunal staff (who are not adjudicators) to conduct case management hearings and issue procedural orders. 
Law Society Tribunal Ontario

 

Tribunal du Barreau

Practice Direction on Adjournment Requests

 

la pratique relative aux demandes d’ajournement 

Sets out specific factors to be considered in deciding adjournment requests
Régie des alcools, des courses et des jeux Conférence préparatoire Detailed guide to pre-hearing conferences
Régie des alcools, des courses et des jeux Guide des meilleures pratiques – règles et décorum Detailed guide to virtual hearings, including conduct expected of participants
Social Benefits Tribunal (Tribunals Ontario)

 

Tribunal de l’aide sociale (Tribunaux décisionnels Ontario)

Practice Direction on Interim Assistance

 

Directive de pratique du TAS sur l’aide provisoire

Criteria for deciding entitlement to interim remedies
Tribunal administratif du Québec Demande de remise Sets out specific factors to be considered in deciding adjournment requests
Tribunal administratif du Québec Utilisation des technologies de l’information en audience Detailed policy on use of electronic devices in hearings, including recording of hearings
Tribunals Ontario

 

Tribunaux décisionnels Ontario

Updated Practice Direction on Hearing Formats

 

Directive de pratique modifiée sur la forme des audiences

Sets electronic (written, telephone and video) hearings as the default form of hearing for Tribunals Ontario, with in-person hearings as the exception.
Charter or human rights challenges

Policies relating to the conduct of Charter cases, or cases where there is an allegation of a violation of a human rights statute

Tribunal Policy Link Description
Social Benefits Tribunal (Tribunals Ontario)
Tribunal de l’aide sociale (Tribunaux décisionnels Ontario)
Practice Direction on Human Rights Issue or Challenge

Directive de pratique du TAS sur les questions ou contestations relatives aux droits de la personne

Sets process for alleging violation of the Ontario Human Rights Code in tribunal’s proceedings. Allegations may not be considered if the process is not followed. The merits of an appeal are generally decided before the Code allegation is considered.
Workplace Safety and Insurance Appeals Tribunal (Ontario) 
Tribunal d’appel de la sécurité professionnelle et de l’assurance contre les accidents du travail 
Procedure When Raising a Human Rights or Charter Question
Procédure pour soulever une question en vertu du Code des droits de la personne ou de la Charte canadienne des droits et libertés
Sets process for alleging violation of the Charter or of the Ontario Human Rights Code in tribunal’s proceedings. Allegations may not be considered if the process is not followed. The merits of an appeal are generally decided before the Charter or Code allegation is considered.
Dispute Avoidance and Resolution

Policies relating to ADR, mediation, arbitration, pre-hearing and/or case conferences etc.

Tribunal Policy Link Description
Alberta Surface Rights Board Dispute Resolution Conference Plain language explanation of dispute resolution process.
British Columbia  Human  Rights Tribunal Policy Respecting Mediation by Presiding Member  Allows for mediation by the member who will hear the case if there is no settlement.
British Columbia  Human  Rights Tribunal Mediation Policy Detailed policy that sets out a trauma-informed approach to dispute resolution, and provides for the option of indigenous traditions and dispute resolution approaches to be included in the process. Sets standards of conduct for all participants.
Manitoba Automobile Injury Compensation Appeal Commission Mediation Plain language description of the mediation process.
Régie des alcools, des courses et des jeux Médiation Detailed guide, which includes the tribunal’s practice of issuing a decision once the case is settled.
Tribunal administratif du logement Conciliation locateur/locataire Parties can opt to have their settlement registered with the tribunal, in which case it is public and has the force of a decision.
Tribunal administratif du Québec Conciliation Plain language explanation of conciliation process. 
Hearings

Policies relating to active adjudication, order of proceeding, summary hearings, expert evidence, abandonment, failure to attend, proceeding in absence of parties, hearings with multi-member panels, etc.

Tribunal Policy Link Description
Appeals Commission for Alberta Workers’ Compensation Dismissing an appeal Sets out process where the tribunal will initiate dismissal of appeals that are dormant.
Commission de la fonction publique (Québec) Audience Plain language guide to the hearing process.
Health Professions Appeal and Review Board
Commission d’appel et de révision des professions de la santé
Scheduling: Location and Date of Hearing
Calendrier – Date et lieu des audiences, des réexamens, et des révisions
Plain language practice direction explaining scheduling process.
Human Rights Tribunal of Ontario (Tribunals Ontario)
Tribunal des droits de la personne de l’Ontario (Tribunaux décisionnels Ontario)
Practice Direction on Summary Hearing Requests
Directive de pratique sur les demandes d’audience sommaire
Simplified procedure for a hearing where the application may have no reasonable prospect of success.
Human Rights Tribunal of Ontario (Tribunals Ontario)
Tribunal des droits de la personne de l’Ontario (Tribunaux décisionnels Ontario)
Practice Direction on Hearings
Directive de pratique sur les audiences devant le Tribunal
Sets out the role of a decision-maker in using active adjudication techniques in hearings.  
Workplace Safety and Insurance Appeals Tribunal (Ontario) 
Tribunal d’appel de la sécurité professionnelle et de l’assurance contre les accidents du travail (Ontario)
Hearing Assignments

Processus suivi pour saisir les vice-présidents ou comités des cas

Sets out criteria for assigning hearings to panels of three decision-makers, rather than one, including whether a case raises novel issues or ones of systemic importance. 
Reconsideration of Tribunal decisions

Policies relating to a tribunal’s power to reconsider a decision

Tribunal Policy Link Description
Health Professions Appeal and Review Board
Commission d’appel et de révision des professions de la santé
Reconsideration of Board Decisions
Réexamen des decisions de la Commission
The tribunal may reconsider a decision order at the request of a party, or of its own initiative. It is not required to notify parties before it reconsiders a decision or order
Human Rights Tribunal of Ontario (Tribunals Ontario)
Tribunal des droits de la personne de l’Ontario (Tribunaux décisionnels Ontario)
Practice Direction on Reconsideration

Directive de pratique sur le réexamen

Sets out criteria regarding when the tribunal will not reconsider a decision.
Landlord and Tenant Board (Tribunals Ontario)
Commission de la location immobilière (Tribunaux décisionnels Ontario)
Guideline 8: Review of an Order

Ligne directrice 8 : Révision d’une ordonnance

Includes guidance on tribunal review for a “serious error” in an order or a proceeding, or for the inability of a party to reasonably participate in a proceeding.  
Social Benefits Tribunal (Tribunals Ontario)
Tribunal de l’aide sociale (Tribunaux décisionnels Ontario)
Practice Direction on Reconsideration Requests

Directive de pratique du TAS sur les demandes de réexamen

Generally excludes reconsideration of interim assistance decisions; sets criteria for reconsideration; allows for reconsideration hearings.
Workplace Safety and Insurance Appeals Tribunal (Ontario) 
Tribunal d’appel de la sécurité professionnelle et de l’assurance contre les accidents du travail (Ontario)
Reconsiderations

Réexamens

Practice Direction on reconsideration of tribunal decisions, includes a rule that the tribunal will generally not reconsider final decisions where the request for reconsideration is made more than 6 months after the decision. Tribunal will not seek submissions from other parties if the reconsideration request has no reasonable prospect of success. 
Courts and Judicial Review

Policies relating to court-ordered rehearings, tribunal interventions in judicial review, etc.

Tribunal Policy Link Description
Immigration and Refugee Board of Canada
Commission de l’immigration et du statut de réfugié du Canada
Policy on Court-Ordered Redeterminations
Politique concernant les nouveaux examens sur ordonnance de la cour
Sets out procedure where a case has been sent back to the tribunal for redetermination after judicial review. This includes assignment of the decision-maker to redetermine the case, as well as the content of the hearing file on redetermination.
Immigration and Refugee Board of Canada
Commission de l’immigration et du statut de réfugié du Canada
Policy on Higher Court Interventions

Politique sur les interventions devant les cours supérieures

Sets out criteria for the tribunal to apply to intervene in court proceedings.
Accessibility and Accommodation

Policies relating to the tribunal`s compliance with common law or statutory obligations to ensure that its processes are accessible.

Tribunal Policy Link Description
Civil Resolution Tribunal (British Columbia) Resources for Indigenous Participants Explains how the tribunal can support indigenous participants in its process, including through support from a dedicated tribunal navigator
Health Professions Appeal and Review Board
Commission d’appel et de révision des professions de la santé
Requests for Accommodation

Demandes d’accommodement

Sets out the definition of accommodation, as used by the Board, and how to request an accommodation
Immigration and Refugee Board of Canada
Commission de l’immigration et du statut de réfugié du Canada
Guideline 8: Procedures with respect to vulnerable persons appearing before the IRB
Procédures concernant les personnes vulnérables qui comparaissent devant la CISR
While much of the guideline deals with issues specific to refugee and immigration adjudication, it also contains useful policy statements that tribunals may apply in other contexts. 
Immigration and Refugee Board of Canada

Commission de l’immigration et du statut de réfugié du Canada

Guideline 9: Proceedings Before the IRB Involving Sexual Orientation and Gender Identity and Expression
Procédures devant la CISR portant sur l’orientation sexuelle, l’identité de genre et l’expression de genre
While much of the guideline deals with issues specific to refugee and immigration adjudication, it also contains useful policy statements that tribunals may apply in other contexts. 
Law Society Tribunal Ontario
Tribunal du Barreau
Practice Direction on Accommodation
Directive de pratique sur les mesures d’adaptation
Includes definition and example of accommodation, including for indigenous persons and vulnerable persons
Ontario Labour Relations Board
Commission des Relations de Travail de l’Ontario
Accessibility Policy
Politique d’accessibilité
Policy includes sections on assistive devices, service animals, and support persons, amongst other items
PEI Human Rights Commission
Commission des droits de la personne I-PE
Gender Identity and Expression
Identité de genre et expression de genre
Includes definitions and explanations of gender diversity; examples of accommodation; and how to address confidentiality in the context of gender identity
PEI Human Rights Commission
Commission des droits de la personne I-PE
Service Animals
Animaux d’assistance
Guidelines on the definition of service animals, and how they relate to the duty to accommodate
Social Security Tribunal of Canada

Tribunal de la sécurité sociale du Canada

Accommodation and accessibility policy 
Politique sur l’accessibilité et les mesures d’adaptation
Example of plain language policy on accommodation
Tribunal administratif du Travail Politique pour l’intégration des personnes handicapées Establishes a tribunal committee to deal with disability issues both within the tribunal and in its provision of service to the public.
Tribunals Ontario
Tribunaux décisionnels Ontario
Accessibility and Accommodation Policy

Politique relative à l’accessibilité et aux mesures d’adaptation

Sets out the policy Tribunals Ontario will follow in complying with Ontario`s Human Rights Code and Ontarians with Disabilities Act.
Services in an official language

Policies relating to the tribunal’s provision of services in one of Canada’s official languages, and interpretation of languages

Tribunal Policy Link Description
Condominium Authority Tribunal (Ontario)
Tribunal de l’autorité du secteur des condominiums (Ontario)
French Language Services Policy
Politique sur les services en français 
Sets out the tribunal’s policies for use of official languages, although the tribunal is not subject to the French Language Services Act.  
In certain circumstances the tribunal may translate documents for the parties.  
Health Professions Appeal and Review Board
Commission d’appel et de révision des professions de la santé
French Language Services and Proceedings
Services et délibérations en francais
The Board’s practice direction on providing services in French, complying with the French Language Services Act
The practice direction is a different way to address this issue, compared to the Tribunals Ontario version below.  
Immigration and Refugee Board of Canada
Commission de l’immigration et du statut de réfugié du Canada
Policy Statement on Official Languages and the Principle of the Substantive Equality of English and French
Énoncé de politique sur les langues officielles et le principe de l’égalité réelle du français et de l’anglais
Identifies language rights as substantive rights under the Official Languages Act and the Charter of Rights and Freedoms. 
Sets out the tribunal’s policy of treating substantive rights independently of considerations of procedural fairness. 
Immigration and Refugee Board of Canada

Commission de l’immigration et du statut de réfugié du Canada

Code of Conduct for Interpreters

Complaints Concerning Interpretation

Code de conduite des interprètes

Plaintes concernant l’interprétation

These documents set out requirements of competence, impartiality and integrity for interpreters in tribunal proceedings. There is a process for handling complaints about the quality of interpretation in tribunal proceedings. 
Régie des marchés agricoles et alimentaires Politique linguistique Sets out the tribunal’s policy it follows in complying with the Charte de la langue française.
Tribunals Ontario
Tribunaux décisionnels Ontario
French Language Services Policy

Politique sur les services en français

Sets out the policy Tribunals Ontario will follow in complying with Ontario`s French Language Services Act. 
Representatives, Litigation Guardians/Designated Representatives and Support Persons

Policies relating to licenced vs unlicenced representatives, support persons, tribunal complaints to regulators regarding conduct of a licenced professional, litigation guardians, designated representatives etc.

Tribunal Policy Link Description
Appeals Commission for Alberta Workers’ Compensation Standards of Behavior for Representatives and Participants Practice guideline explaining the expectations and standards of conduct for appeal participants and representatives, as well as how the Commission will deal with unacceptable conduct
Health Professions Appeal and Review Board

Commission d’appel et de révision des professions de la santé

Who can represent you before the Board?

Qui peut vous représenter devant la Commission?

Practice direction explaining in plain language who may represent an appellant before the Board, including which representatives must be licenced
Immigration and Refugee Board of Canada

Commission de l’immigration et du statut de réfugié du Canada

Policy on Disclosing Information Regarding the Conduct of Authorized Representatives to Regulatory Bodies

Politique sur la divulgation de renseignements concernant la conduite des représentants autorisés aux organismes de réglementation

Sets out a process and criteria for the tribunal to report concerns about the conduct of representatives to their regulatory bodies.
Immigration and Refugee Board of Canada
Commission de l’immigration et du statut de réfugié du Canada
Policy for Handling IRB Complaints Regarding Unauthorized, Paid Representatives
Politique de traitement des plaintes présentées par la CISR contre les représentants rémunérés non autorisés
Sets out a process and criteria for the tribunal to deal with complaints regarding unauthorized representatives who are charging a fee to clients who have proceedings before the tribunal.
Tribunal administratif du logement Personnes visées par la representation à l’audience Représentation expliquée par référence à un tableau, y compris les catégories de personnes pouvant assister à l’audience et les formulaires requis pour inclure ces représentants / personnes de soutien
Tribunals Ontario

Tribunaux décisionnels Ontario

Practice Direction on Representation before Tribunals Ontario

Directive de pratique sur la représentation devant Tribunaux de justice sociale Ontario

Practice direction explaining what the various tribunals under the Tribunal Ontario banner expect of parties, and what parties can expect with respect to representative and support persons
Tribunals Ontario

Tribunaux décisionnels Ontario

Practice Direction on Litigation Guardians before Tribunals Ontario

Directive de pratique sur les tutrices et tuteurs à l’instance devant
Tribunaux de justice sociale Ontario

Practice direction explaining how the various tribunals under the Tribunal Ontario banner address minors, mental capacity, litigation guardians, and conflicts with another person’s decision making authority
Interveners, Third Parties and estates of deceased parties

Policies relating to interveners, third parties and cases where a party is deceased

Tribunal Policy Link Description
Workplace Safety and Insurance Appeals Tribunal (Ontario) 

Tribunal d’appel de la sécurité professionnelle et de l’assurance contre les accidents du travail (Ontario)

Appeals Involving Deceased Workers

Appels concernant des travailleurs décédés

Sets out procedure where application is brought by the estate of a deceased party, including where the party has died intestate.
Damages, costs, fees and fee waivers, expenses

Policies relating to assessment and/or requests for damages, costs of litigation, fees to access tribunal services and waivers where fee payment is a hardship

Tribunal Policy Link Description
Civil Resolution Tribunal (British Columbia) CRT Fee Refunds Policy Detailed explanation of criteria the tribunal uses to refund fees at various steps in its process.
Civil Resolution Tribunal (British Columbia) Fees (includes fee waiver) Plain language guide explains fees, including criteria and process for requesting a fee waiver
Landlord and Tenant Board (Tribunals Ontario)

Commission de la location immobilière (Tribunaux décisionnels Ontario)

Guideline 3: Costs

Ligne directrice 3 : Dépens

Includes guidance on the award of costs where the conduct of a party is unreasonable.
Landlord and Tenant Board (Tribunals Ontario)

Commission de la location immobilière (Tribunaux décisionnels Ontario)

Practice Direction on Fee Waiver

Directive de pratique sur les demandes de dispense du paiement des droits

Sets criteria and the process for requesting a fee waiver
Workplace Safety and Insurance Appeals Tribunal (Ontario)

Tribunal d’appel de la sécurité professionnelle et de l’assurance contre les accidents du travail (Ontario)

Fees and Expenses

Indemnités et remboursements de frais

Criteria the tribunal uses to reimburse injured workers, survivors of deceased workers and their witnesses for expenses related to attending a hearing
Adjudicative Policies

Policies relating to reasons writing, reasons review, deliberative secrecy, Consolidated Bathurst, jurisprudential guides and lead case policy, guidelines etc.

Tribunal Policy Link Description
Immigration and Refugee Board of Canada

Commission de l’immigration et du statut de réfugié du Canada

Reasons Review Policy

Politique de révision des motifs

Sets out the tribunal’s objectives of reasons review, and the voluntary nature of review of decision-maker reasons by the tribunal’s legal services.
Immigration and Refugee Board of Canada

Commission de l’immigration et du statut de réfugié du Canada

Policy on the Use of Chairperson’s Guidelines

Politique sur l’utilisation des directives du président

Sets out how the tribunal uses its statutory power to issue guidelines to decision-makers and staff.
Immigration and Refugee Board of Canada

Commission de l’immigration et du statut de réfugié du Canada

Policy on the Use of Jurisprudential Guides

Politique sur l’utilisation de guides jurisprudentiels

Sets out how the tribunal uses its statutory power to designate certain tribunal decisions as jurisprudential guides for decision-makers.
Social Security Tribunal of Canada

Tribunal de la sécurité sociale du Canada

Style guide : Social Security Tribunal of Canada decisions

Guide de rédaction des decisions: Tribunal de la sécurité sociale du Canada

Guide de rédaction des décisions : Tribunal de la sécurité sociale du Canada

Guide to drafting reasons using plain language techniques and gender-neutral language.
Social Security Tribunal of Canada

Tribunal de la sécurité sociale du Canada

Reasons review

Politique sur la révision des motifs de décision

Sets out the voluntary nature of review of decision-maker reasons by the tribunal’s legal services. Also encourages sharing of draft decisions among decision-makers, in accordance with the principles in Consolidated-Bathurst and Shuttleworth 
Public Accountability Policies

Policies relating to the public accountability of a tribunal for its practices and operations.

Tribunal Policy Link Description
Tribunals Ontario

Tribunaux décisionnels Ontario

Public Consultation Policy

Politique en matière de consultation publique

Sets out the process Tribunals Ontario will follow when consulting stakeholders on policies or practices of its constituent tribunals.
Ethics

Tribunal codes of conduct (including for representatives), complaints processes, social media policies etc.

Tribunal Policy Link Description
Appeals Commission for Alberta Workers’ Compensation Protocol for Determining Bias Includes explanation of what bias is. Requires that an allegation of bias must first be put to the hearing panel, which will consider and decide the issue.
BC Employment and Assistance Appeal Tribunal Member Code of Conduct The Code covers the role and responsibilities of Tribunal members to the Tribunal, to the public trust, and to the parties when hearing appeals
Civil Resolution Tribunal (British Columbia) Code of Conduct for CRT Parties, Representatives and Helpers Sets standards of behavior expected of participants in the tribunal’s process. Includes detailed list of steps the tribunal may use in a proceeding to uphold these standards. 
Condominium Authority Tribunal (Ontario)

Tribunal de l’autorité du secteur des condominiums (Ontario)

Ethical Framework

Cadre éthique

Tribunal uses plain language to address the range of ethical issues in a single, comprehensive  framework. The framework includes a code of conduct; conflict of interest policy; access and privacy policy; and public complaints policy.
Immigration and Refugee Board of Canada

Commission de l’immigration et du statut de réfugié du Canada

Code of conduct

Procedures for Making a Complaint about a Member

Code de déontologie des commissaires de la CISR
Procédure pour déposer une plainte à l’endroit d’un commissaire

Detailed complaints process, includes annual public reporting on complaints and their disposition.
Immigration and Refugee Board of Canada

Commission de l’immigration et du statut de réfugié du Canada

Allegations Against Former Counsel

Allégations à l’égard d’un ancien conseil

Practice notice that sets out process to be followed where a party is alleging that their former representative acted negligently, incompetently or improperly in a prior proceeding.
Régie des alcools, des courses et des jeux Code d’éthique et de déontologie des régisseurs de la régie des alcools, des courses, et des jeux Le présent code est destiné à préserver et à renforcer le lien de confiance des administrés à l’égard des régisseurs de la Régie des alcools, des courses et des jeux
Régie des marchés agricoles et alimentaires Politique de traitement des plaintes

Procédure portant sur la réception des plaintes

Politiques sur la réception et le traitement d’une plainte.
Social Security Tribunal of Canada

Tribunal de la sécurité sociale du Canada

Code of Conduct

Process for making a complaint about a member

Code de conduite

Processus pour déposer une plainte contre un membre

Sets out ethical obligations of decision-makers and public complaints process in plain language 
Transportation Appeal Tribunal of Canada

Tribunal d’appel des transports du Canada

Complaints Protocol

Protocole de plaintes

Process for making a complaint regarding the conduct of a member. Includes annual publication of a summary of how complaints were dealt with. 
Tribunal administratif du logement Code de déontologie Code de déontologie en langage clair
Tribunals Ontario

Tribunaux décisionnels Ontario

Code of Conduct

Code de déontologie

Code of conduct including explanation of the purpose of the Code, the principles of conduct.
Tribunals Ontario

Tribunaux décisionnels Ontario

Public Complaints Policy

Politique relative aux plaintes du public

Policy explaining how to make a complaint, and how those complaints are processed
Workplace Safety and Insurance Appeals Tribunal (Ontario)

Tribunal d’appel de la sécurité professionnelle et de l’assurance contre les accidents du travail (Ontario)

WSIAT Code of Conduct for Representatives

Code de conduite pour les représentants

Sets standards of conduct for representatives before the tribunal, including remedies where standards are not met.
Open Court Principle

Policies relating to anonymizing reasons, public vs. private proceedings etc.

Tribunal Policy Link Description
Appeals Commission for Alberta Workers’ Compensation Digital Information and Appeals Practice direction explaining what formats of materials are allowed, how digital media is verified, how to make digital presentations at hearings, and how digital information is shared.
British Columbia Community Care and Assisted Living Appeal Board Decision Publication Policy While it does not directly discuss OCP, the policy explains the public nature of the Board’s hearings and specifies what information will be included/excluded from decisions.
Property Assessment Appeal Board of BC Guidelines for Media and Video Conferencing These guidelines set out the openness of Board proceedings, and specify how media/those seeking to video record proceedings must act.
Tribunals Ontario
Tribunaux décisionnels Ontario
Access to Records Policy

Politique d’accès aux documents

Policy of Tribunals Ontario in applying the open court principle and Ontario`s Tribunal Adjudicative Records Act
Criminal Injuries Compensation Board (Tribunals Ontario)

Commission d’indemnisation des victimes d’actes criminels (Tribunaux décisionnels Ontario)

Practice Direction on Public Access to Hearings

Directive de pratique sur l’accès du public aux audiences

Policy in a sensitive context, where privacy interests have to be reconciled with the open court principle.
Human Rights Tribunal of Ontario (Tribunals Ontario)

Tribunal des droits de la personne de l’Ontario (Tribunaux décisionnels Ontario)

Practice Direction on Anonymization of HRTO Decisions

Directive de pratique sur l’anonymisation des décisions du TDPO

Policy in a sensitive context, where privacy interests have to be reconciled with the open court principle. 
Landlord and Tenant Board (Tribunals Ontario)

Commission de la location immobilière (Tribunaux décisionnels Ontario)

Guideline 18: Restricting Public Access to In-Person and Electronic Hearings

Ligne directrice 18 : Restriction de l’accès du public aux audiences en personne et aux audiences électroniques

Sets out factors that the tribunal may consider in restricting access (these may not reflect the current state of the law on the open court principle).
Social Security Tribunal of Canada

Tribunal de la sécurité sociale du Canada

Open justice and privacy

Transparence de la justice et protection de la vie privée

Sets out measures the tribunal will take to protect individual privacy, while respecting the open court principle.
Tribunal administratif du Travail Politique du Tribunal administratif du travail en matière de relations avec les médias Sets out how the tribunal approaches relations with the media.